SMS Opt-In & Consent
FollowDesk sends automated SMS follow-up messages on behalf of businesses to leads and customers. This page documents how SMS consent is collected, stored, and honored, and lets you opt in or opt out directly.
Opt In to SMS Updates from FollowDesk
Use the form below to receive product updates and early-access invites from FollowDesk via SMS. Consent is not required to use the FollowDesk website or join the waitlist.
How We Collect Consent
Recipients receive SMS messages through FollowDesk only after providing explicit, informed consent. Consent is collected through one or more of the following methods:
- This dedicated opt-in page at followdesk.org/opt-in
- The waitlist form on followdesk.org, where SMS consent is a separate, unchecked-by-default checkbox the user must affirmatively check
- A web form on the operating business's website that includes clear SMS consent language and a checkbox
- Verbal consent, documented during an in-person or phone business interaction
- A written or digital consent form signed by the recipient
Standard consent language used at point of opt-in:
"By providing your phone number and checking this box, you agree to receive automated SMS follow-up messages from [Business Name] via FollowDesk. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time, HELP for help. View our Privacy Policy and Terms of Service."
How Consent Is Stored
Every contact in FollowDesk has an sms_consent field that must be set to true before any message can be sent. The platform records when consent was given, the consent text presented to the user, the URL of the opt-in page, the IP address, and a timestamp. No SMS messages are sent to contacts without verified consent. Consent records are retained for compliance and audit purposes for the lifetime of the contact plus 7 years.
How to Opt Out
Recipients can opt out of SMS messages at any time using any of these methods:
- Reply STOP — Text STOP to any message to immediately unsubscribe
- Reply CANCEL, UNSUBSCRIBE, END, or QUIT — All recognized opt-out keywords
- Email support@followdesk.org — Request removal from all messaging
- Contact the business directly — Ask them to remove you from their FollowDesk contact list
Upon receiving a STOP request, no further messages will be sent to that number. A single confirmation message ("You have been unsubscribed from FollowDesk. No further messages will be sent.") will be sent to acknowledge the opt-out.
Message Types & Frequency
FollowDesk is used by businesses in the following industries to send follow-up SMS messages:
- Real estate agents — property inquiries and showing follow-ups
- Insurance agents — policy inquiry and quote follow-ups
- Mortgage brokers — loan application follow-ups
- Med spas and aesthetics clinics — appointment and treatment follow-ups
Message frequency varies by business and sequence type, typically between 1 and 10 messages per sequence spread over days or weeks. Standard message and data rates may apply depending on your mobile carrier and plan.
Need Help?
Reply HELP to any FollowDesk message for assistance, or contact us directly:
Email: support@followdesk.org
Questions or Complaints
If you have questions about an SMS message you received or wish to report a concern, contact us at support@followdesk.org.
FollowDesk is operated by Framewrk LLC.