Privacy Policy
Last updated: April 10, 2026
📱 SMS Consent: FollowDesk collects phone numbers solely for the purpose of sending authorized SMS follow-up messages on behalf of the agent or business the end user has engaged with. We do not sell or share phone numbers with third parties for marketing purposes. You can opt out at any time by replying STOP.
1. Information We Collect
FollowDesk collects the following types of information:
- Contact Information: Name, email address, and phone number provided when signing up or submitted by an agent on behalf of a lead.
- Usage Data: Information about how you interact with our platform, including message open rates and response times.
- Business Information: Information about the agent or business using FollowDesk, including company name and contact details.
2. SMS Messaging — How We Use Your Phone Number
When a lead's phone number is added to FollowDesk by an agent, the lead will receive:
- Automated follow-up SMS messages from the agent regarding their inquiry
- Property updates, appointment reminders, and nurture content relevant to their inquiry
- A one-time opt-in confirmation message upon first contact
SMS Consent Required: End users consent to receive SMS messages either by (a) directly providing their phone number to an agent, (b) submitting a contact form on the agent's website, or (c) responding to an initial outreach message. SMS consent is collected and verified before any marketing or promotional messages are sent.
Phone Numbers Not Shared: Phone numbers are NOT shared with third parties for marketing purposes. Phone numbers are used solely to facilitate communication between leads and the agents they have engaged with.
Opt-out: Reply STOP at any time to unsubscribe from all messages. You will receive a confirmation and no further messages will be sent.
Help: Reply HELP for assistance. Message and data rates may apply. Message frequency varies.
3. How We Use Your Information
- To deliver SMS follow-up sequences on behalf of agents
- To improve our platform and services
- To communicate with agents about their accounts
- To comply with legal obligations
4. Information Sharing
We do not sell your personal information. We may share information with:
- Twilio: Our SMS delivery provider. Messages are transmitted through Twilio's platform.
- Service Providers: Third-party vendors who help us operate our platform (hosting, analytics).
- Legal Requirements: When required by law or to protect our rights.
5. Data Retention
We retain personal information for as long as necessary to provide our services. Lead contact information is retained for the duration of the agent's subscription plus 90 days. You may request deletion of your data by contacting us.
6. Security
We implement industry-standard security measures to protect your information, including encryption in transit and at rest. However, no method of transmission over the internet is 100% secure.
7. Your Rights
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of SMS messages by replying STOP
8. Contact Us
For privacy questions or to exercise your rights, contact us at:
support@followdesk.org
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